SKIN LAB 360 SHOP
Commonly Asked Questions
When will I receive my order?
In stock items are shipped within 3-6 business days upon receipt of your order. You will receive the next day once we have shipped. Do note that weekends (Sat and Sun) and public holidays will be excluded.
We will contact you if items are out of stock. In order to maintain the freshness of the products, we do not keep huge quantities of items. However, we do have frequent shipment from Biologique Recherche France HQ every 3-4 weeks. For items which are out of stocks, under normal circumstances, you will receive within 2 – 4 weeks. Please note there will be instances where France HQ has no stock, thus shipment will be delayed. This is a worldwide situation which not only Singapore is facing.
We do not represent courier companies, and as much as we hope for parcels to arrive on time, parcels can suffer delays beyond our control. However, please rest assured we are on your side and will help in any way we can.
How will my order be delivered?
We deliver your parcel using Private courier door delivery. Upon receiving your order, we will contact you to ask for a preferred date and time to receive the parcel from us. Do note that weekends (Sat and Sun) and public holidays will be excluded.
Can the delivery man leave the parcel at my doorstep?
Yes, we can. However, we will not be liable for lost or stolen orders.
Do you ship internationally?
We only ship within Singapore.
Our brands have various distribution partners around the world and each distributor is only allowed to sell within its country. This explains why we are only able to sell and ship the brands in the Singapore.
How do I track my order?
When there is an update to your order, you will receive an email from us with tracking information on your order. You may check the parcel status using the tracking url and number.
All delivery comes with tracking information.
Can I cancel and amend order?
Once we have processed your order we normally do not accept cancellations, but please notify us as soon as possible if you need to cancel your order or part of your order. Depending on the items/orders/your purchase status we might be able to assist. In most situation, once we have processed your order, we are unable to refund or change your order.
Can I return my purchase?
Return purchase is only applicable to item damaged during our shipment or we have sent wrong item. Kindly email your inquiry to email@example.com with the subject “Return Item” or contact us on +65 6466 3193 / +65 8344 7442. We will assist you as soon as possible. Please allow 2 working days for your inquiry to be processed.
To make the process run smoother and faster, do send your inquiry with picture(s) of your item(s) & its condition and your order details for record purpose.
When will I receive my refund?
Please allow up to 3 working days from the date we receive your return package or from the date we cancelled your order.
Refund will based on customer actual paid via same payment mode – Final payment to refund. The same credited Loyalty points will also be deducted once refund is fulfilled. The refund will appear in your bank statement 2-3 days depending on your bank policy.
What payment method do you accept?
We accept payment by cards from Visa, MasterCard, PayNow QR and Grabpay.
How secure is my online order?
When placing an online order with your debit/credit card, your details will be entered into a Secure Sockets Layer (SSL) secured web page. Your details will then be SSL-encrypted and sent directly to our credit card provider’s network, where your details and transaction will be authorized and approved. Your credit card details will never be stored on our servers.
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